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September 5, 2019 | By

Bold360 August Product Updates: Superpowers for Support Teams

When updates are made to CX software, they are often focused on the end-user experience or on agent efficiency. Much less often are improvements delivered for the folks who support your agents – such as your content managers, administrators, and supervisors – and we don’t think that’s right. With Bold360’s latest release, we’re focusing on making work easier for these behind-the-scenes teams.

Join the Bold360 August Product Updates: Superpowers for Support Teams webinar with Bold360 Product Lead, Coty Smith, to learn about:

  • Our enhanced Search Optimizer
  • New email and message previews in Monitor View
  • Chat Flagging
  • IP Whitelisting for agent logins
  • Chat in full-screen remote control
  • More features that will save time and lighten the load for behind-the-scenes teams

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