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April 4, 2017 | By

On-Demand Webinar: Reporting Best Practices

If you missed our March BoldChat Open Forum – Reporting Best Practices, the recording is now available.

We’ll walk through how to access and utilize our reports to measure key KPIs, including:

  • Queues – Are my queue sizes correct? Are we effectively handling our volume?
  • Volumes – When are there spikes/downtimes? What are my volume trends over time?
  • Managing Operators – Are operators doing their jobs? Who needs training?
  • We’ll also share some of our latest reporting enhancements you can leverage for more granular filtering and grouping.
  • And more!

This session also includes a Q&A portion dedicated to addressing individual questions.

Click Here to watch the March Open Forum: Reporting Best Practices


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