On-Demand Webinar: Reporting Best Practices
If you missed our March BoldChat Open Forum – Reporting Best Practices, the recording is now available.
We’ll walk through how to access and utilize our reports to measure key KPIs, including:
- Queues – Are my queue sizes correct? Are we effectively handling our volume?
- Volumes – When are there spikes/downtimes? What are my volume trends over time?
- Managing Operators – Are operators doing their jobs? Who needs training?
- We’ll also share some of our latest reporting enhancements you can leverage for more granular filtering and grouping.
- And more!
This session also includes a Q&A portion dedicated to addressing individual questions.
Click Here to watch the March Open Forum: Reporting Best Practices