On-Demand Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
Companies that provide the intelligent support and engagement consumers expect, reap the rewards of lower costs, higher revenue, and happier customers and agents. But many organizations have not evolved their customer engagement strategy for today’s digital world and are falling short.
Bold360 commisioned Forrester Consulting to survey nearly 500 businesses across industries to define a Customer Engagement Maturity Model that can serve as a blueprint for organizations to evaluate where they stand today and how they can evolve.
In this webinar, we shared:
• An overview of the Customer Engagement Maturity Model and the four distinct Profiles of Engagement
• Five key outcomes from the research that are shaping the customer engagement landscape
• Examples of businesses at different maturity levels and tips for how to improve
• Where to access the Customer Engagement Assessment, so you can see how your organization stacks up against peers in your industry, identify gaps, and define a strategy for optimization