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May 19, 2017 | By

On-Demand Webinar: Reporting Best Practices, Part II: NPS, Conversions and Staffing

If you missed our May BoldChat Open Forum – Reporting Best Practices, Part II: NPS, Conversions and Staffing, the recording is now available. We’ll walk through how to access and utilize BoldChat reports to measure key KPIs, including:

  • Satisfaction/NPS – Are we providing a good experience to visitors? Is satisfaction increasing/decreasing over time?
  • Conversion – Do chats convert? How does chat influence conversion?
  • Staffing – Do we have enough/too many operators? What about certain times of the day/week/month?
  • And more!

This session also includes a Q&A portion dedicated to addressing individual questions. Click here to watch the May Open Forum: Reporting Best Practices


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