On-Demand Webinar: Reporting Best Practices, Part II: NPS, Conversions and Staffing
If you missed our May BoldChat Open Forum – Reporting Best Practices, Part II: NPS, Conversions and Staffing, the recording is now available. We’ll walk through how to access and utilize BoldChat reports to measure key KPIs, including:
- Satisfaction/NPS – Are we providing a good experience to visitors? Is satisfaction increasing/decreasing over time?
- Conversion – Do chats convert? How does chat influence conversion?
- Staffing – Do we have enough/too many operators? What about certain times of the day/week/month?
- And more!
This session also includes a Q&A portion dedicated to addressing individual questions. Click here to watch the May Open Forum: Reporting Best Practices