April 10, 2018 | By

Product Updates: Bold360 & Boldchat 14.0

We are excited to announce the release of Bold360 Updates & BoldChat version 14.0.

Bold360 ai
General availability of Bold360 ai which includes:
• Modern AI-enabled widget for conversational chatbots and human assistance
• Seamless transition between chatbots and agents
• Smart Advisor (AI for agents)
• Agent driven suggestions for articles & feedback
• Review suggested content

Bold360 Workspace:
A new Monitor View has been added to the agent workspace:
• Shows a queue of all pending and ongoing chats
• Single/bulk actions including assignment, reassignment and closing of chats
• Sort, filters, column chooser and search functions.

Note: The Monitor View feature will be rolled out in phases over the next few days, which means that not all users can access that feature yet.

Client version 14.0:
• Various stability, performance, and security improvements.
• Various bug fixes.

To view previous BoldChat feature updates and to access various support materials, visit

If you have any specific questions for the BoldChat team, please reach out to your account manager, or email

BoldChat Version 14.0 was released on Tuesday, April 10th

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